Blossom Dental Care

The emergency dental care carried was commendable although the appointment ran 30-minutes late with no apology offered and a flimsy excuse made that the dentist concerned was "running behind with a procedure" - which didn't stack up as no one left the surgery whilst we patiently waited directly opposite the only door of entry / exit. Thereafter, a perfectly reasonable and polite request to email the x-ray photo (previously paid for) to another dentist was met with "our policy is to turn around your request within 30-days". Zero flexibility coupled to a particularly poor, unhelpful attitude from a protocol driven, monosyllabic team of jobsworths whose customer skills rank as poor as I've ever had the misfortune to engage.

I've been with this dentist since I was a young child under the NHS. Back then it was absolutely fantastic and they took time and care. Now received a letter to say will only be seen private. Known a long time it would be going this way as they simply have no care for anything except their pockets. Pathetic excuse on the cowardly letter received with no warning - apparently can't recruit NHS dentists. Yet they made a big song and dance a year or so ago that they had new dentists to see us on NHS and as far as I am aware none of them seem to have left? So total rubbish bit of trying to save face. Will not step foot in there again. If I'm having to pay private I will be doing it somewhere that cares.

Numerous times my family's check-ups have been cancelled by the practice. Son not been seen for almost three years. He makes an appointment then they cancel it. But then they have the gall to email us offering a private check-up. How come they have room/time for private check-ups but repeatedly cancel NHS ones?

I don't like going to the dentist, but Mafalda is quickly puts me at my ease with humour and a chat. She is a fantastic dentist, very professional but also very caring and approachable. I now almost look forward to my appointments!

Explains everything in detail so I can understand what the problems is.

No one likes a visit to the Dentist....but Mafalda and Amy make my trips bearable. Almost enjoyable. They are friendly and caring. I feel at ease in the relaxed atmosphere but their professionalism gives me the confidence that I'm in good hands.

Since been taken over they are more bothered about private patients. Phone is never answered and check up is less than 5 minutes but still charged as if you have received a full check up. After the excellent care we use to get im disappointed with how bad the service is. Not child friendly, rushed through, phone never answered, atmosphere is uncomfortable. We have had 3 dentists since 2012. Children have had multiple problems which have been missed by dentist. Very unhappy at this dentist so many mistakes have been made which are seriously concerning. Treatment has never been explained and procedures not carried out correctly.