Healthwatch York provides an information and signposting service to help you understand and access health and social care services in York.
There are a number of organisations in York who provide information and advice on issues relating to health, social care and wellbeing. We have listed some of the places we refer to the most.
If you’re not sure where to start, call Healthwatch York on 01904 621133 or email us: healthwatch@yorkcvs.org.uk.
How to complain about your care
If you are unhappy about any aspect of your health or social care, or the service you received, it is best to talk first with a member of staff involved in your care. If they are not able to help you or you feel unable to speak to them, you may want to make a formal complaint and you will need to follow the correct complaints procedure.
Healthwatch York cannot take a complaint on your behalf, but we can point you in the right direction for advice and information.
York Advocacy Hub
York Advocacy Hub provide an NHS Complaints Advocacy service to support York residents who have a concern or complaint about any aspect of their NHS care or treatment. Their service is independent, confidential and free. York Advocacy Hub can provide information, talk through the complaints process and options available, signpost to other services who can help and provide an advocate to support you if you need more help.
Patient Liaison and Advice Service (PALS)
PALS offers impartial advice and assistance to patients, their relatives, friends and carers. They can listen to feedback (positive or negative), help you get answers to your questions and liaise on your behalf to help resolve any concerns about our Trust services. Please note that the PALS team cannot offer counselling, a diagnosis, detailed medical information or advocacy. If PALS can’t assist you they will direct you to other sources of help.
Care Quality Commission (CQC)
The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England. The Care Quality Commission (CQC) regulates all health and social care services in England. The commission ensures the quality and safety of care in hospitals, dentists, ambulances, care homes, and care given at home. For more information about the CQC, click here or visit their website to provide feedback, link below.
